Epson XP-960 Error 0xD9
If you are an Epson XP-960 printer user and have encountered the error code 0xD9 with the message “PNL LOAD POSITION excess speed error” on the printer display, this article aims to provide you with a description of the issue and some troubleshooting tips.
The error code 0xD9 indicates various problems that might be occurring within the printer mechanism. One possible cause is a Panel Encoder failure, where the encoder responsible for tracking the position of the printer panel is malfunctioning. This can result in incorrect position readings and trigger the error.
Another potential cause is a Motor Driver failure, which affects the motor responsible for moving the printer panel. If the motor driver is faulty, it cannot control the panel’s movement accurately, leading to the error code 0xD9.
Additionally, the error can also occur due to Tooth Skip of the panel gears. This means that the gears responsible for moving the panel are not engaging properly or skipping teeth, resulting in irregular movements.
To troubleshoot the issue, you can try the following steps:
1. Power off the printer and unplug it from the power source.
2. Open the printer panel and manually check for any obstructions or loose components.
3. Ensure that the encoder and gear mechanisms are clean and free from debris.
4. Reconnect all the connections and cables securely.
5. Power on the printer and check if the error code persists.
If the error code continues to appear, it is recommended to contact Epson customer support for further assistance. They will have more specific troubleshooting steps or might suggest professional repair if needed.
Remember to provide all necessary information, including the error code, when seeking help to ensure efficient and accurate assistance from the Epson support team.
| Printer Model | Epson XP-960 |
| Error Code | 0xD9 |
| Display on | PRINTER |
| Description and troubleshooting | PNL LOAD POSITION excess speed error. Panel Encoder failure. Motor driver failure. Tooth skip of the panel gears. |
