Epson ET-M2120 Error 0x21
The Epson ET-M2120 printer is equipped with a handy scanner feature that enhances its functionality. However, at times, users may encounter an error code 0x21 displayed on the scanner screen, accompanied by the message: “Scanner/ADF ALD PID excess speed error. ALD motor failure. Motor driver failure. Cable or FFC disconnection.”
This error code indicates various potential issues that need to be addressed. The first possible cause is an ALD (Automatic Line Detector) motor failure, which means that the motor responsible for detecting the document’s top edge may not be functioning correctly. Secondly, a motor driver failure can lead to this error, indicating a malfunction in the motor’s operation. Lastly, a cable or FFC (Flexible Flat Cable) disconnection can also be the reason for the error code to appear.
To troubleshoot this issue, there are a few steps you can follow. Start by turning off the printer and unplugging it from the power source. Ensure that all cables and connections related to the scanner and ADF (Automatic Document Feeder) are secure and properly connected. If you suspect a disconnection, gently reattach the cables and ensure they are firmly inserted.
After confirming the connections, plug the printer back in and turn it on. Check if the error message has disappeared. If it persists, it is recommended to consult the Epson support website or contact their customer service for further assistance. They have a wealth of knowledge and experience in resolving technical issues and will guide you through the necessary steps to resolve the error code 0x21 on your Epson ET-M2120 scanner.
| Printer Model | Epson ET-M2120 |
| Error Code | 0x21 |
| Display on | SCANNER |
| Description and troubleshooting | Scanner/ADF ALD PID excess speed error. ALD motor failure. Motor driver failure. Cable or FFC disconnection. |
