Epson PM-G4500 Error Code 0x11 Part 27865

Epson PM-G4500 Error 0x11

The Epson PM-G4500 printer occasionally encounters Error code 0x11, with display indicating “ASF motor drive fatal error.” This error refers to a critical problem with the Automatic Sheet Feeder (ASF) motor drive, which is responsible for loading and feeding paper into the printer.

When this error occurs, it can disrupt the printing process and prevent any further operations. However, there are certain troubleshooting steps that users can undertake to address this issue.

Firstly, it is recommended to turn off the printer and unplug it from the power source. After a few minutes, reconnect the printer and power it on again. This simple power cycle may resolve the error, as it sometimes occurs due to minor glitches.

If the error persists, users can try cleaning the ASF motor drive system. Gently remove any obstructions, such as paper jams or debris, from the ASF unit. Ensure that the ASF unit moves freely without any hindrance.

Updating the printer’s firmware may also solve this issue. Epson regularly releases firmware updates to enhance the printer’s performance and address any potential bugs or errors. Users can visit Epson’s official website, search for the PM-G4500 printer model, and download the latest firmware version. Follow the provided instructions to update the printer’s firmware.

If the above steps do not resolve the issue, it is advisable to contact Epson customer support or a qualified technician for further assistance. They can offer specialized guidance or arrange a repair if necessary.

In conclusion, the Epson PM-G4500 Error code 0x11 displaying “ASF motor drive fatal error” indicates a problem with the ASF motor drive. While troubleshooting steps such as power cycling, cleaning, and firmware updates may rectify the issue, professional assistance may be required for a permanent solution.