Epson E-500 Error Code 0x13 Part 27367

Epson E-500 Error 0x13

The Epson E-500 error code 0x13 is a common problem encountered by users of Epson printers. This error is indicated by the “ASF motor drive fatal error” message displayed on the printer’s screen. It is important to understand the cause of this error in order to effectively troubleshoot and resolve the issue.

The error code 0x13 is related to the Automatic Sheet Feeder (ASF) motor drive of the printer. The ASF motor is responsible for feeding paper into the printer and if it encounters a fatal error, the printer is unable to complete its printing tasks.

There can be several reasons for this error to occur. It could be due to a paper jam where the paper is not feeding properly into the printer or it could be due to a malfunctioning ASF motor. Another possible cause is the accumulation of dust and debris inside the printer, hindering the motor’s movement.

To troubleshoot this issue, start by checking for any paper jams. Carefully remove any stuck paper and ensure that the paper is properly loaded in the tray. If the problem persists, try turning off the printer, disconnecting the power cord, and waiting for a few minutes before reconnecting and turning it on again.

If the error still persists, it is advisable to contact Epson customer support for further assistance. They will be able to guide you through advanced troubleshooting steps or arrange for a repair or replacement, if necessary.

In conclusion, the Epson E-500 error code 0x13 indicates a fatal error in the ASF motor drive of the printer. By following the troubleshooting steps mentioned above or seeking assistance from Epson customer support, you can resolve this issue and get your printer back to its normal functioning.