Epson L380 Error 0x0021
Epson L380 Error code 0x0021 is a common issue that may occur on the printer’s display. This error is accompanied by the message “CR LOAD POSITION reverse error.” It indicates that the CR motor, responsible for moving the carriage during printing, is not rotating in the correct direction. Several issues could lead to this error, such as a faulty CR encoder, paper jam, tooth skip, improper tension of the timing belt, or even a malfunctioning main board.
To troubleshoot this error, first, check for any paper jams in the printer. Remove any stuck paper carefully to ensure smooth movement of the carriage. Next, ensure that the timing belt is correctly adjusted and has proper tension. If you notice any damaged teeth on the timing belt, it may need to be replaced.
Additionally, a problematic CR encoder can cause this error. Clean the encoder strip carefully using a soft cloth to remove any dust or dirt that may affect its functionality. If the encoder strip is damaged, consider replacing it as well.
If the aforementioned solutions do not resolve the issue, it is advisable to contact a professional technician or Epson customer support for further assistance. There might be a possibility of a main board failure, which would require professional repair or replacement.
Remember to follow proper safety measures while troubleshooting the printer. Always consult the user manual for detailed instructions or seek technical help when necessary.
| Printer Model | Epson L380 |
| Error Code | 0x0021 |
| Display on | PRINTER |
| Description and troubleshooting | CR LOAD POSITION reverse error. The CR motor does not rotate to the normal direction during printing. CR encoder failure. Paper jam. Tooth skip or improper tension of the timing belt. Main board failure. |
