Epson L385 Error 0x7D9C
Epson L385 Error Code 0x7D9C: Troubleshooting Tips for “Additional Cassette Error”
If you own an Epson L385 printer and have come across the error code 0x7D9C displaying on the printer, it indicates an issue with the additional cassette. This error can occur due to multiple reasons, including a failure in the connector part of the option cassette or a malfunction in the main board of the option cassette or the printer’s main board itself.
To troubleshoot this error and possibly resolve it, you can follow these steps:
1. Check the connection: Ensure that the option cassette is securely connected to the printer. Disconnect and reconnect it to ensure a proper connection.
2. Inspect the connector part: Examine the connector part of the option cassette for any physical damage or loose pins. If any are detected, try fixing them or replacing the damaged parts.
3. Reset the printer: Power off the printer and unplug it from the power source for a few minutes. Restart the printer and check if the error persists. Sometimes, a simple reset can resolve temporary malfunctions.
4. Contact customer support: If the error remains unresolved, it is advisable to get in touch with Epson’s customer support. They can provide you with further guidance or arrange for servicing the printer if necessary.
Remember, error codes can vary, and it is essential to refer to the specific error code provided on your printer’s display. Troubleshooting steps may differ slightly depending on the error code and printer model. For accurate guidance, always consult the official Epson support channels.
| Printer Model | Epson L385 |
| Error Code | 0x7D9C |
| Display on | PRINTER |
| Description and troubleshooting | Additional cassette error. Failure of the connector part of option cassette. Failure of the main baord of the option cassette. Failure of the main board. |
