Epson WF-5710 Error 0x02C9
The Epson WF-5710 printer may encounter an error code 0x02C9, which is displayed as “EJ2 load position reverse error.” This error occurs when the paper feed mechanism fails and is obstructed by various obstacles. Some common causes of this error include jammed paper, an overload in the paper feed mechanism, or disengaging and tooth breakage in the wheel train of the paper feed mechanism.
One possible reason for this error is a failure to read the EJ2 motor encoder. This could happen due to jumping of the EJ2 timing belt or contamination of the EJ2 encoder scale. Another potential cause is skew or damage to the EJ2 encoder FFC (Flexible Flat Cable) or a failure of the EJ2 encoder sensor. In certain cases, the main board may also be the culprit behind this error.
To troubleshoot this error, try the following steps:
1. First, check for any jammed paper or obstructions in the paper feed path. Remove any visible obstacles and clear any jams.
2. Turn off the printer, unplug it from the power source, and wait for a few minutes. Then, plug it back in and turn it on.
3. Ensure that the paper tray is properly loaded and adjust the paper guides so that they snugly hold the paper.
4. Clean the EJ2 encoder scale and FFC using a lint-free cloth or a mild cleaner. Be careful not to apply excessive force or damage the components.
5. If these steps do not resolve the error, it is recommended to contact Epson support or a certified technician for further assistance. They may be able to diagnose the issue and suggest additional solutions or repair options.
Remember to provide the error code (0x02C9) and a detailed description of the problem when seeking support.
| Printer Model | Epson WF-5710 |
| Error Code | 0x02C9 |
| Display on | PRINTER |
| Description and troubleshooting | EJ2 load position reverse error. Paper feed fails, stopped by obstacles. Paper feed was stopped by Obstacles such as jammed paper Overload of the paper feed mechanism Disengaging or tooth breakage of wheel train of the paper feed mechanism Failed to read The EJ2 motor encoder. Jumping of The EJ2 timing belt. Contamination of The EJ2 encoder scale. Skew or damage of The EJ2 encoder FFC. Failure of The EJ2 encoder sensor. Failure of the main board. |
