Epson WF-M5298 Error 0x02C7
Description:
The Epson WF-M5298 printer is displaying error code 0x02C7, indicating an EJ2 load position excess load error. This error occurs when the EJ2 motor, responsible for the movement of the printer’s paper feed mechanism, stops running during operation. There are several potential causes for this error, including obstacles such as jammed paper, overload of the paper feed mechanism, disengaging or breakage of gears, failure to read the EJ2 motor encoder, jumping of the timing belt, contamination of the EJ2 encoder scale, failure of the EJ2 motor (not completely broken), or failure of the main board.
Troubleshooting:
To troubleshoot and resolve this error, follow the steps below:
1. Check for and remove any jammed paper: Carefully examine the printer for any paper jams and remove them, ensuring that no small pieces of paper are left behind.
2. Check the paper feed mechanism: Verify that the paper feed mechanism is not overloaded. Remove any excess paper that may be causing the error.
3. Inspect the gears: Examine the gears for any signs of disengagement or breakage. If any issues are identified, professional assistance may be required to repair or replace the gears.
4. Clean the EJ2 encoder scale: The EJ2 encoder scale may become contaminated over time, hindering its performance. Clean the encoder scale using a lint-free cloth and a mild cleaning solution.
5. Check the EJ2 motor: Test the EJ2 motor to determine if it is functioning properly. If the motor is not completely broken, it may need to be repaired or replaced.
6. Verify the main board: If all other troubleshooting steps have been attempted without success, the main board may be the cause of the error. Professional assistance may be required to diagnose and repair the main board.
By following these troubleshooting steps, you can address the Epson WF-M5298 error code 0x02C7 and restore the printer to proper functionality.
| Printer Model | Epson WF-M5298 |
| Error Code | 0x02C7 |
| Display on | PRINTER |
| Description and troubleshooting | EJ2 load position excess load error. The EJ2 motor stopped running in the middle of the operation. The EJ2 was stopped by Obstacles such as jammed paper Overload of the paper feed mechanism Disengaging or breakage of the gears. Failed to read The EJ2 motor encoder. Jumping of the timing belt. Contamination of The EJ2 encoder scale. Failure of The EJ2 motor (not completely broken). Failure of the main board. |
