Epson XP-8500 Error 0x21
If you come across an Epson XP-8500 error code 0x21 displayed on your scanner, it indicates an issue related to the scanner/ADF ALD PID excess speed. In simple terms, it means there is a problem with the motor that operates the scanner. This error can also occur if there is a failure in the motor driver or a disconnection in the cable or FFC (Flat Flexible Cable) that connects the motor.
To troubleshoot this error effectively, there are a few steps you can follow. First, make sure that all cables and connections related to the scanner are secure and properly connected. If any cable or FFC appears loose, reconnect it firmly.
Next, power off the printer and unplug it from the power source. After waiting for a few minutes, plug it back in and power it on. This step can often resolve temporary glitches.
If the error persists, you can try recalibrating the scanner. Locate the scanner calibration sheet or download it from the Epson website. Place the calibration sheet face-down on the scanner glass, following the instructions provided. Initiating the calibration process through the printer’s control panel can rectify any alignment issues causing the error.
It is important to keep your printer’s firmware up to date, as outdated firmware can occasionally cause errors. Visit the Epson support website and download the latest firmware for your printer model.
If none of these troubleshooting steps resolve the error, it is recommended to contact Epson customer support for further assistance. They will be able to provide specific guidance and potentially arrange a repair or replacement if necessary.
Remember, error codes are an indicator of a problem, but they can usually be resolved with the proper troubleshooting steps.
| Printer Model | Epson XP-8500 |
| Error Code | 0x21 |
| Display on | SCANNER |
| Description and troubleshooting | Scanner/ADF ALD PID excess speed error. ALD motor failure. Motor driver failure. Cable or FFC disconnection. |
